Updated 15 October 2020
SOLIS is offered to you by Mid-America Medical Innovations, LLC, 1515 E. High Street, Suite 103, Jefferson City, MO 65101.
What information does Mid-America collect? The information collected is about you, such as name, physical address, email address, credit card number, and certain other information. We collect this information from you when you voluntarily choose to provide it.
How does Mid-America collect information? When you make a purchase online or over the phone, Mid-America collects your name, shipping address, and order history. This information is stored so we can process orders, handle returns, and contact you with product news.
Note that your payment card information (such as number, expiration date, security code) is provided directly to our third-party payment processor, Authorize.net. We do not view or store your credit card information. You can read more about Authorize.net’s privacy statement and security practices on the website.
When you visit our website, we collect and store some visitor information from you. This information may include the name of the domain and host from which you access the Internet, the Internet protocol (IP) address of the computer you are using, the date and time you visit our website, and the Internet address of the website you visited before linking to our website. None of this information identifies you.
Whenever you contact Mid-America's customer service team, via email or phone, for help or other purposes, we collect your name, email address, and phone number, and keep a record of that contact so we can efficiently address your requests and improve our customer service.
If you contact Mid-America through public forums such as Facebook, we cannot guarantee the privacy of your communications through that third party.
If you publicly post a review of our product or service, such as on Amazon, Facebook, or on our website, we may post that feedback on the website without any information that identifies you. If you contact us regarding a positive experience that you had with SOLIS or Mid-America, we may ask for your permission to share your experience through a customer testimonial. Testimonials may include identifying information, such as pictures, videos, your first name, and your last name initial. We will only share such testimonial information with your specific, written permission. Customer testimonials will be used for education, marketing, and to help other individuals that suffer from pain or a similar condition as you.
Why does Mid-America collect my information? In addition to the reasons for collecting personal information described above, our purposes in collecting information about you include:
- Improve our products and services
- Respond to your requests and inquiries
- Effectively communicate with you
- Provide you with information which interests you
- Provide you with products and service
- Conduct research that advances the understanding and treatment of chronic pain
- Make our website useful to you
Mid-America may use your email address to send promotional messages to you regarding products or services that may be of interest. You can opt out of receiving promotional emails by hitting the “unsubscribe” link in any email, or by emailing Mid-America at firstname.lastname@example.org.
Does Mid-America share my information? Mid-America will not sell, rent, or share your information except as described in this policy, as required by law, such as to comply with subpoenas or other legal process, or as required by an authorized government agency.
We may use your email address to contact you to provide information about new or updated product details or other specifics that may be important to SOLIS users.
Mid-America may transmit your personal information to select business partners for the purpose of providing you information or services which you requested. In such cases, we require our business partners to adhere to privacy statements comparable to Mid-America’s privacy policies and in all cases, consistent with applicable law.
Mid-America may track your activity across multiple websites. When you visit the websites, we automatically collect the name of the website you visited from and name of the website you chose to visit immediately after ours, and information about other websites you have recently visited. This information is used to improve our websites. SOLIS does not honor the “do not track” settings available on most browsers. When SOLIS’s website detects the “do not track” signal from your browser, it will still collect referring and exit page information and other information when you visit our website.
When you are on our website, it will send a small text file, or “cookie,” to your computer. This allows us to recognize your computer the next time you visit. Also, if you create a shopping cart, and leave without checking out, a cookie will allow us to remember what you were shopping for and keep it in the cart for you. If you do not wish to accept cookies, refer to the “help” file of your Internet browser to learn how to block all cookies or receive a warning before a cookie is stored. You can learn more about cookies by visiting cookiecentral.com.
Mid-America works with an analytics partner to improve the quality of the website and to give you access to more relevant advertising. Our analytics partner may install “persistent cookies” on your computer or mobile device to perform these services when you first visit our website. A persistent cookie remains in your browser after you leave the SOLIS website. This allows our analytics partner to track your activity on the SOLIS website, and on other sites you visit. When you visit our website, we collect and store some “visitor information” from you. This information may include the name of the domain and host from which you access the Internet, the Internet protocol (IP) address of the computer you are using, the date and time you visit our website, and the Internet address of the website from which you linked to our website. We use this information to measure the traffic on our website and to make our website more useful to you. We delete this information after some time.
Customers can request that their SOLIS account be deleted by contacting customer care at email@example.com. Mid-America is unable to delete any de-identified data created from your SOLIS Account because Mid-America will be unable to determine which de-identified data was created from your information. Accordingly, Mid-America may continue to use de-identified data after you delete your account.
How does Mid-America protect my information? Mid-America takes reasonable precautions to protect its information systems from damage or tampering. These include, but are not limited to, physical, administrative, and technical safeguards. Despite our best efforts, Mid-America cannot promise or guarantee that hackers, cyber-criminals, or others will not be able to access, steal, or modify the information you share with us.
California Civil Code Section 1798.83 permits California residents who have provided us with personal information, as that term is defined in Section 1798.83, to request information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident, you may make such requests in writing to Mid-America at firstname.lastname@example.org or at 1515 E. High Street Suite 103, Jefferson City, MO 65101.
SOLIS purchases are not permitted for people under the age of 18. If you are the parent of a child under 18 years of age and believe he or she has purchased SOLIS, please contact Mid-America so your child’s information can be removed from our active systems.
If you have questions or comments about this privacy statement or SOLIS’ pain management options, please email email@example.com.